专利名称：Techniques for customer relationship
management
发明人：Steven Kai-Man Yan,Adrian P.
McDermott,Shajith C. Thengumoottil,HenryHsu
申请号：US14860091申请日：20150921公开号：US10348898B2公开日：20190709
专利附图：
摘要：Techniques for improving customer relationship management are disclosed.
The techniques may be realized via a call processing system that may efficiently rout anincoming call to an agent of a call center. Also, the call processing system may provision atelephone number to a web-based help desk call center. Further, the call processingsystem may include a communication framework enabling a communication between aplurality of browser windows and a local storage medium.
申请人：Zendesk, Inc.
地址：San Francisco CA US
国籍：US
代理机构：Park, Vaughan, Fleming & Dowler LLP
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